Forrester
where we are now
* I&O teams will need to realign much like DevOps
* A single source of monitoring truth
* Next gen systems – Contextual Intelligence
where we will eventually be
* trust for AI to make huge leap forwared
* ai driven technology will go beyond automation
* integrations accross the entire pipeline of IT services
* closer team collaboration: chatops
* leader of business insight data
* deigital transformations will change it
Moogsoft
why AI?
because the traditional programming techniques are pretty rubblish at dealing with highly complex and dynamic environment
Three Dimension of AI
* inference
* pattern discovery
* problem selection/Action
事务处理与日志分析 
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